pre-sale service

1.Provide professional advice: at any time to provide customers with information on products, prices, technology, industry solutions and other aspects of information consultation, counseling ways include the network, telephone, correspondence, home and other ways;

2. To provide sample services: free samples for customers to build and mail;

3. To provide inspection reception: customers can make an appointment to visit the exhibition hall, visit the company site visits, the company provides professional reception staff.

Sale of services

1. Integrity and fairness: Regardless of the size of the contract, both new and existing customers, both domestic and foreign customers, we will be honest and fair treatment;

2. Quality and quantity: Strict implementation of the provisions of the contract, the customer ordered each of the equipment, we will strictly abide by the product standards for multiple quality inspection.

After-sales service

1. Kenbo Technology is responsible for providing free installation, commissioning and free training of technical personnel to the equipment purchased by customers to ensure that users can master the operation of the equipment as soon as possible and put it into use as soon as possible;

2. Kenbo technology products for users to purchase one year free warranty, life-long maintenance. Equipment failure during the warranty period and mechanical damage (except for human factors and force majeure), the company is responsible for free repair, free of charge for the company to provide free replacement parts (except consumables). Exceed the warranty period, the maintenance fee is charged at a fee only;

3. Users purchase the date, life-long enjoy software free upgrade service;

4. After-sales service response time 8 hours, received the user repair phone, after-sales engineers have a clear reply within 24 hours or reach the equipment site. Failure is not ruled out, maintenance personnel do not evacuate;

5. UBM will conduct regular annual return visits to all customers, and provide technical support services at any time.

Service philosophy

Customer satisfaction, to provide customers with first-class products, first-class quality and first-class service.

Professional: professional team to provide professional services

Enthusiasm: Sincerely treat every customer

Fair: Regardless of the size of the contract, both new and existing customers, both domestic and foreign customers are treated equally

Efficient: High efficiency, respect every minute of the customer

Rigorous: rigorous approach and work style

Responsibility: full of responsibility, customer needs in the first place

Service guarantee

Adhere to the "customer first" and "market-oriented" Kenbo technology, more than 40% of the total number of employees are marketing and sales staff. At present, the company has established a perfect market service system and has more than 40 offices in China, which are located in major central cities of China and fully realize "close to users and extend services". Covering the country's sales and service network to ensure Kenbo technology to customer needs timely and efficient response.

"Customer first" premise is stable and reliable product quality and advanced technology, Ken Bo Technology has passed the ISO9001 quality management system certification, ISO14000 environmental management system certification, OHSAS18001 occupational health and safety management system certification and other authoritative certification, the company's optical fiber Laser marking machines, solid-state laser marking machines, solid-state laser welding machines and other products have received international CE certification.

In order to ensure the perfect service work, Kenbo Technology has a sound customer records management system, each customer has an independent file, each service will be documented in detail. In addition, Kenbo Technology established a perfect service supervision system, with a unified code of conduct and assessment standards to ensure first-class quality of service and service process standardization.